It is a new range of Mobile Postpaid and TopUp plans that are available on a mobile contract either bundled with a device or on a SIM-only plan (no device included) on a month-to-month plan.

The main difference between FreeMe and the new plans is the data allocation. FreeMe offers separate data allocations that can be used on specific platforms e.g. WhatsApp data and streaming data. Whereas FlexOn and Infinite only offer All-Network Anytime data. The FreeMe product offers separate data allocations for WhatsApp and Streaming, should a user wish to have a separate WhatsApp bundle that will not be depleted whilst using the allocated All-network data for surfing the web. Similarly, any streaming will consume from the allocated streaming data while preserving the All-Network data for other uses. On the other hand, with FlexOn and Infinite you receive a single large allocation of All-Network Anytime data. The data is unrestricted and can be used across any medium or platform, anytime and anywhere, until depleted. These plans are for customers who want the flexibility to decide when and where they would like to use their data – without being restricted. Furthermore, the Infinite plans offer unlimited data at a reduced network speed that will ensure unlimited basic streaming quality, specifically for use in a Smartphone. Users will never run out of data again. More detail in further FAQs on Unlimited data.

FreeMe remains available for retention purposes. Existing FreeMe customers may continue their current contract. Ideally customers would move to a FlexON or Infinite upon contract renewal, however should a customer insist on remaining on FreeMe then may be allowed to do so.

No, FlexOn and Infinite plans have been designed exclusively for individual or personal use in a Smartphone (mobile phone). Any other use in a data device or data hotspot device (including but not limited to usage in MiFi’s, routers, modems, dongles, LAN connected routers to PC’s, tablets, PBX connections or machine-to-machine applications are prohibited, and unlimited data access will be restricted when being used in any of these devices and NOT in a Smartphone.

No, MultiSIM and Data MultiSIM will not be allowed on these plans.

Yes, you will be able to purchase additional data bundles and/or voice minutes on FlexOn and Infinite plans

There are 4 options via the Telkom Self Service options or by visiting a Telkom Store: • Download and register on the Telkom Mobile App. • Register on the Telkom Portal on www.telkom.co.za. • Access the Telkom Mobile USSD menu by dialling *180#. • Telkom WhatsApp 081 160 1700, send the word “Telkom”. • Go into a Telkom Store.

All available bundles including FreeMe Promo Voice Bundles, Social Bundles, Chat Bundles, Data Bundles, SMS Bundles, TelkomONE bundles etc. can be purchased using Telkom self-service channels. FreeMe Promo Voice bundles are the most affordable voice minute bundles for these plans to increase the all-network minute allowance. International calls are excluded from the inclusive bundled minutes and shall be charged at applicable international call rates.

FlexOn and Infinite plans are available through the traditional Telkom owned stores, Direct Sales Force, 3rd Party channels and the Telkom online channel.

Yes, Prepaid versions of the FlexOn and Infinite plans are available via the normal Telkom channels.

Infinite plans get a standard allocation of data that will be at best possible mobile network speed – which is mobile smartphone device as well as network and mobile tower dependant. This is called Premium data and is offered in two options, Infinite is 15GB and Infinite Max is 30GB. Premium data is unrestricted data that can be used for any purpose, across any platform and during any time of the day. This data can be used on the Telkom mobile network as well as on the network of Telkom’s local roaming partners in South Africa. Once the allocated All-network Anytime data (Premium data) has been depleted, the network speed shall be reduced to 1,5Mbps and the customer will continue to use data. This means that you will not be blocked, instead you will consume additional data at a reduced network speed. The data speed shall be reset to normal speed at the beginning of each calendar month.

Once Premium data is depleted - users will be able to consumer unlimited data at a data speed of up to 1,5Mbps. Continued unlimited data access at 1,5Mbps allows basic streaming resolution which provides a streaming quality resolution of up to 360p. Therefore, you can watch unlimited YouTube videos or stream Netflix as well as access all your favourite social media videos via Facebook, TikTok or Instagram on a small screen device i.e. Smartphone. This package is tailored for your Smartphone device and even on the reduced speed it will ensure continuous basic streaming resolution across all popular platforms. 1.5Mbps Mobile data speed from your SmartPhone allows for: • Web surfing / browsing. • e-mailing, • Social App messaging e.g. on WhatsApp. • Listen to music on Spotify, • Online radio – audio streaming, • Facebook browsing. • Video call on WhatsApp/Skype. • Stream - YouTube /Netflix standard definition watching. • Microsoft Teams SD. • Streaming at 360p SD.

Unfortunately, a small minority of users will always try and exploit the unlimited potential on offer, however, Telkom reserves the right to further reduce the unlimited data speed should data usage exceed the average individual smartphone usage.

Data Transfer of the Unlimited portion of the All-network Data shall NOT be allowed on these plans. However, users can transfer the Premium data as well as normal all-network data to other users.

Subscribers on the Mobile Postpaid and TopUp plans shall be eligible to transfer the Inclusive All-network data (Premium data) to other subscribers on the Telkom Mobile network, excluding the Unlimited data portion. Subscribers on these plans shall be able to transfer data in the following denominations 25MB, 50MB, 100MB, 250MB, 500MB and 1GB. Data transfer shall be limited up to a maximum of 1GB daily transfer allowance and up to a maximum of 10GB monthly transfer allowance.

Tethering or Hotspot usage will be managed to allow only a maximum capped amount of data sharing. Hotspot usage will only be allowed on the allocated All-network Anytime data (Premium data). Unlimited Data speeds will be rate limited by the network to 1.5 Mbps once the Premium data has been depleted. Tethering or Hotspot usage on the Unlimited data portion once the speed has been reduced will NOT be allowed.

All-network Anytime data (Premium data) allocations will expire at the end of two consecutive calendar months. i.e., 15GB All-network Anytime data (Premium data) at full network speed allocated on 1 April will expire on 31 May. However, if allocated during the month – validity will be the Current month + 1 additional month. The validity period of reduced speed Unlimited data will expire at the end of the current month of allocation

All Telkom Mobile numbers as well as Telkom Fixed line numbers can be dialled from the on-network minute bundle allocation. Please keep in mind that not all numbers belong to Telkom, i.e., 012 999 4456 might look like a Telkom number but can also be a Neotel or any other operator number. Number portability has blurred the clear distinction between numbers. However, if it is a Telkom number -either fixed or mobile- it will consume from the on-net minute bundle. All non-geographic premium numbers like Sharecall and Smartaccess numbers (e.g., 0862, 0861, 0860) cannot be dialled from the Telkom Mobile and Fixed Voice minute allocation. Other exclusions include calls to other operators, international calls as well as calls to premium rated numbers like voting lines.

All-Network calling will include numbers that are serviced by other National Mobile and Fixed line Operators and all non-geographic numbers, like Sharecall and Smartaccess numbers (e.g., 0862, 0861, 0860) will consume from All-Network minutes. Calls to Value Added Network Services licensees (VANS) are also included in All-network calling. All-network calling exclusions are as follows: calls to international destinations as well as calls to premium rated numbers like voting lines.

The Telkom Mobile and Telkom Fixed Voice minutes (On-net calls) will expire at the end of the current month, i.e., 6000 Telkom Mobile and Telkom Fixed Voice minutes allocated on 1 April will expire on 30 April. The All-Network minutes (calls to other networks) will expire at the end of two consecutive calendar months, i.e., 300 or 500 All-Network Voice minutes allocated on 1 April will expire on 31 May.

Yes, you will receive individual usage notifications via SMS at 50%, 80% and 100% threshold depletion of your respective voice, data as well as SMS bundle allocations.

Customers can call 081 180 and they shall be routed to the Call centre for support.

To continuously maintain quality service to customers and due to pressures brought on by inflation and macro-economic dynamics, our pricing will be reviewed and may increase annually. The pricing increases are necessary to ensure that Telkom can continue to effectively deliver quality service to customers

Telkom Mobile Standard Terms and Conditions as well as these product specific conditions can be found on: http://www.telkom.co.za/sites/aboutus/regulatory/termsandconditions/

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