Solve it anywhere with Telkom.
Skip the queues and resolve your query with a touch of a button.
How can we help?
- Billing
- Service
- Cancellation
- Check coverage and more
Channels to Self-Help
My Telkom App
Download the Telkom App and register for access to view balances, manage your account, top up and more. Available on Google Play and the Apple App Store.
Get Help - Troubleshoot
Get the guidance you need with your mobile, fixed and hybrid services. Use our self-service tools and read our FAQ’s.
SMS
Check balances & usage, recharge vouchers and buy bundles by sending an SMS to 081 160 1820 from your mobile service.
Interactive Voice Response
Simply dial 081180 and get assistance managing your account, make changes and more.
WhatsApp Self Service
Send a WhatsApp text to 0811 601 700 to access your usage information, upgrade, recharge, shop deals and more.
Web Self Service Portal
Register on the Telkom Web Self Service Portal to view your usage history, balance breakdowns and pay your bills.
Make use of the case number you received on SMS when you first logged a request to cancel your service.
Give us a call and a Telkom consultant will help you find your perfect solution.
For Frequently Asked Questions or Terms and Condition,follow these links:
